I purchased the 9.99 pack that would give me 600 gems. After I purchased the pack the game said failed to verify. My bank account was still charged and I failed to receive my 600 gems. My in game name is Cylox and my id is GVALNXNY. I purchased theis pack on 5-24-2019 and my bank acc says congregate 444500 pending 9.99…….can I please have my gems thank you.
Sorry to hear you didn’t get your gems. The best course of action is to send in a support ticket through the game so that they can get all the information from you without having to have it public. They will need your Order ID as well if you can provide that.
Well said Tails.