BUG? Support Link Not Working

#1

In game using the SUPPORT option in settings - filled out complete form - SUBMIT button does nothing - only ‘X’ works

#2

Hi Timult,

What platform are you playing on? This will help us find the issue easier.

#3

Kong’s Kartridge

#4

Seems a Kartridge specific problem so far. I have a bug submitted to tech to fix for our next build. Thank you for taking the time to find another outlet to report this issue!

#5

Are you on a Windows PC?

#6

yes - Win 10 Home

#7

Just retested to see if this works with the new Kartridge version 0.5.2 and game version 1.0.4 - nope not working

#8

I have the same issue using Facebook Gameroom.

#9

me too. Bought a starter pack paid but nothing happened.

#10

While we work on fixing the in game support link you can use the following email. Please include your Player ID and Character Name in the email. support@5thplanetgames.zendesk.com

#11

Same here. Tried to report that I’m stuck in the 1st map of campaign but the support function doesn’t work.

#12

You should be able to email our support as we fix the in game link. You can email them at support@5thplanetgames.zendesk.com

Please include your PlayerID and Character Name.

1 Like
#13

Hello,

didn’t work request (100906).